Izakaya Lounge are committed to protecting your privacy.
The purpose of this privacy notice is to make you aware of how and why we will collect and use your personal information. We are required under the GDPR to notify you of the information contained in this privacy notice.
The Company is committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and to meeting its data protection obligations under the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018.
This policy should be read with the terms and conditions of use for our website at www.izakayalounge.co.uk
You can visit the website without disclosing any personally identifiable information about yourself.
We use your personal information for the purposes of:
1. Contacting you with information about PFC Brands (Izakaya Lounge Chester, Wok & Go, Crepe Delicious, Ramen Company, Artisan Wrap Co., Jack Burrito, Go Pho) products, services, news and special offers, if you’ve given your consent when you registered with us.
2. Contacting you with information about Izakaya Lounge products, services, news, and special offers, if you have given your consent when you registered with us
Cookies are text files place on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use on the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org. or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
For the purpose of the Data Protection Act (the “Act”), the Data Controller of our Services for both UK and Irish customers is Pheby Food Concepts Group Ltd Data Controller is just a legal term that means we have responsibilities in respect of your personal information under the Act. Our registered company number is 08357502.
We are registered with the UK Information Commissioner’s Office (Registration Number: ZA430519).
All information will be held and used in accordance with the Act. If you want to read more about the Act, you can do so here: ico.org.uk/your-data-matters/
The Information Izakaya Lounge May Collect About You
When you visit our Service (in a restaurant, tablet, on a mobile device, or desktop) or download and use our App, you may provide us with information personal to you including for example your name, your address, your postcode, your email address, your mobile phone number, and your date of birth, whether you are a student, and the other information outlined below (your “personal information”). You may provide additional personal information if you wish.
Candidate data you provide online or in person via application or interview will be collected for the purposes of:
Considering you for suitable employment vacancies within Izakaya Lounge.
Communicating with you at various stages of the recruitment and selection process
Onboarding successful applicants including verifying your right to work
Contacting present and/or previous employer or work experience provider for a reference
Retaining the applications of unsuccessful applications. We will process the following personal information
Measures and review processes to improve our recruitment process
Resolve grievances and complaints involving you
Monitor equality and diversity
Comply with the law
We will process the following personal information:
Your telephone numbers
Your email address
Communications between you and us about this website or job application
Information regarding your “right to work” in the UK
Criminal convictions where necessary
Information you submit as part of any job application, including CV
Information you may voluntarily submit for equal opportunities
We envisage that we will hold information about unspent criminal convictions, only if it is appropriate given the nature of the role and where we are legally able to do so. We will use information about criminal convictions and offences to determine suitability for a role and to carry out our obligations to other employees and the public.
We do not envisage that any employment decisions will be taken about you based solely on automated decision making, including profiling. However, we will notify you in writing if this position changes
The legal basis for collecting and processing your information is the pursuit of both legitimate interests for Izakaya Lounge including maintaining a database of speculative or unsuccessful candidates as a talent pool, as well as your legitimate interests as a job seeker. We will not process your information you provided for any other purposes incompatible with those referred to in this policy.
Your information may be shared with recruitment agencies if you have applied via a recruitment agency, government agencies, regulatory bodies, and law enforcement agencies where we are obliged to by law and our group companies.
Ways in Which You May Provide Information to Us:
By signing up for competitions or promotions
By registering for a Loyalty Card (instore, online or via an app) or by subscribing to receive email, SMS, or Push communications from us. To become a registered Loyalty Card holder, you must provide us with your name, address, postcode, email address and date of birth, but you may provide us with additional information if you choose to do so
By ordering a takeaway using our online ordering service or by using our App. When you place a takeaway order online, we may collect information such as what items you have browsed, your favourite orders, if you have applied any dietary filters and if you have selected one of our restaurants as a favourite
By inputting your payment details – but only to complete a transaction
By registering to use our Delivery or in-restaurant Wi-Fi services
By allowing us to collect your physical geolocation through our App (if you have enabled Location Services and agreed to allow Izakaya Lounge to send you Push messages)
By corresponding with our Customer Service team by email, in writing, on social media or telephone, in which case we may hold the content of your emails, letters or conversations together with your title, name, email address, the social media username that you are using, telephone number and our responses
We also collect information about your device, including (where available) your IP address, operating system and browser type, the geographical location of your device, how you use our Service, and the date and length of your visit. This information is collected automatically. This information is aggregated, and it does not identify you as an individual. We do this to help improve your experience on our Service.
How Izakaya Lounge Will Use Your Personal Information
We use your personal information for the purposes of:
Allowing you to register your Loyalty Card with us and to respond to any correspondence
Contacting you with information about Izakaya Lounge products, services, news, and special offers, if you have given your consent when you registered with us
Making sure you get the best experience from our Service – depending on what computer or device that you are using
Notifying you about changes or updates to any of our Services
Carrying out market research and product development
Meeting legal, regulatory and compliance requirements
Investigating any complaints
Investigating any safety, health & safety, incidents, accidents or security incidents or breaches
If you are using one of our Apps (and you have given us permission to do so by enabling this on your device), sending you ‘Push’ notifications containing information about our products and services and to provide you with information in the App
Personal Information We May Share with Others
We never sell or give your personal information away to anybody.
We may be required to share your information with third parties when investigating any safety, health & safety, incidents, accidents or security incidents or breaches. We engage third party payment processors to process the payment of your online order.
These third-party processors may store your payment card details, if you want them to, to speed up your transaction time. If you do not want to take advantage of this, please do not select this function.
We may also share personal information with third parties for marketing, advertising, and strategic development purposes to help us understand customer trends and patterns and to make sure that Izakaya Lounge is talking to you about the most relevant things. However, we will only send marketing to you where you have previously explicitly consented to receiving marketing materials from us (for example, when you enter a competition, we will ask for your consent). If you do not give your consent, it will not prejudice your chances in any competitions.
Izakaya Lounge Entities:
Pheby Food Concepts Group Ltd. and Erraji Hospitality Ltd.
We will share your “personal information” with people or departments within Izakaya Lounge but only if they have a need to access it.
We may also share such details with auditors or legal professionals to obtain professional advice. If we do this, your statutory data protection rights will be preserved.
You should be aware that if we are requested by the police, a regulatory or government authority in the investigation of suspected illegal activities to provide your personal information, then we are entitled do so.
What Security Measures We Have in Place to Protect Your “Personal Information”
The transmission of information via the internet is not completely secure. Although we take steps to protect your information, we cannot guarantee the security of your data transmitted to the Service; any transmission is at your own risk.
We believe to have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, or disclosure. We will continue to maintain and improve these security measures in line with legal and technological developments.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How and Where Izakaya Lounge Store Your Personal Information
Where you have chosen a password, which allows you to access certain parts of our Service, you are responsible for keeping this password confidential. We recommend that you do not share your password with anyone else. We recommend that your password is unique to your Izakaya Lounge account. We will not be liable for any unauthorised access or communications entered using your name and password where it has been shared with your consent or if you have not taken adequate steps to prevent it on either a desktop computer or another device. If you access our Service using a public computer, we advise you not to store your password and to log out of any parts of our Service. If you are using a mobile phone or tablet to use our Service, we advise that you have a suitable passcode.
Transferring personal information outside the European Economic Area
The Company will not transfer your personal information to countries outside the European Economic Area.
Links, advertisers, third party sponsors & ad-servers
How Can I Find Out What Personal Information Izakaya Lounge Holds About Me or Update My Details?
The Act gives you the right to access your personal information that we hold. To protect your privacy and security, we will take reasonable steps to verify your identity before we carry out your request. We will not ordinarily charge a fee for access to your personal information, but we are entitled to charge a reasonable fee for providing a copy of your personal information to you if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within 30 working days. It may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
You also have the right to ask us to update or amend any information that is wrong, ask us to stop sending you marketing information or even to ask us to delete any account you have set up and the associated personal information.
If you have any questions about what we do with your personal information, ask us to make any changes to your account or to make a complaint please write to us at Pheby Food Concepts Group Ltd, 66 – 68 Northgate St, Chester, CH1 2HT.
We hope we can answer any questions or resolve any problems but if you are still unhappy then you can contact the:
Information Commissioner’s Office via their webservice www.ico.org.uk
How Long Izakaya Lounge Will Keep Your Information For?
We will not keep your personal information for longer than required by law or for our legitimate business purposes.
The Use of Our Service by Under 16s
Our Services are not proposed for children and are therefore only to be used by anyone aged 14 or over and those under the age of 16 should have their parents or guardians’ consent. We encourage the supervision of children’s online activities. For example, parental control tools which are available online to help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission. Your child’s privacy is important to us and we are committed to safeguarding children’s personal information collected online. Users of our Service may participate in many activities without providing any personal information. However, if you would like to participate in certain interactive features on our Service, we will ask you to provide us with certain information, such as your email address and age. We will not send any marketing communications to anyone who has disclosed that they are aged under 16.
TRACK AND TRACE DATA SHARING
We may share personal information with public health officials during the COVID-19 pandemic to assist them with track and trace. If you visit our restaurant and dine in, we will ask you to provide your name and phone number. Your data for track and trace will be held for 21 days. After 21 days your data will be disposed of to comply with GDRP legislation. Your data will also be handled with care and stored to comply with GDPR. We will not use track and trace customer data for marketing or any other purpose other than to assist health officials during the pandemic.
Any changes to this policy will be posted on her so that you are always informed of the latest version. You should check this policy on occasion to ensure you are content with any changes.
How to Get in Touch with Us